Webstore Delivery Policy

WEBSTORE DELIVERY PROCESS

Delivery is 5-12 working days. Tracking information will be forwarded to you by email once the wholesaler ships your item and provides us with this tracking information. Please do not contact us to receive an update on your order if it is within this time period.

Please note that if you order multiple items they may arrive from different wholesalers and at different times.

The following Delivery Policy is only valid for merchandise purchased via the Jam-Store website (“the Webstore”). This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us at info@jamstore.co.za

  1. Orders placed after 13.00 on a Friday will potentially only be processed on the following Monday. In the case of a mixed basket, our standard delivery policy of 5-12 working days will apply. – 90% of orders will be delivered in half that time but as each wholesaler is different we must cover ourselves.
  2. We can only deliver products to physical addresses within the borders of the Republic of South Africa.
  3. Standard Deliveries will be made within 5-12 business days upon acceptance of your order. .
  4. Quoted delivery times are a guide only and while Jam-Store endeavors to meet the targeted delivery times for Standard deliveries, from time to time factors beyond our control can result in delayed delivery.
  5. Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
  6. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible
  7. In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
  8. The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order.
  9. All parcels delivered will be secured with a unique purchase sealing tape. Should this be broken, please indicate us much via email at info@jamstore.co.za.
  10. The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
  11. Proof of ID may be requested to verify authenticity of purchaser
  12. In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
    1. Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any:
      • breakages, and/or
      • damages and/or
      • items missing.
    2. Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
    3. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
  13. Kindly refer to our refunds policy under Terms and Conditions for further information.
  14. Jam-Store reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.